EPIC HOMECARE LIMITED
Enabling Personal Independent Care
At EPIC Homecare we are committed to providing high quality domiciliary care services for people living in their own homes. We are passionate and committed about providing a safe, reliable and exceptional service to all our service users. We pride ourselves on ensuring people feel safe and confident with the care they are receiving from our caring, competent and compassionate staff.
We are a Registered Provider with the Care Quality Commission, the independent regulator of health and social Care in England. Please ask Registered Manager if requiring further details.
GET TO KNOW US
Local Homecare Professionals Here to Support You
EPIC Homecare is a reliable Homecare Agency within Brixham and the surrounding areas. The care and services we provide will be designed to meet an individual’s preference and needs ensuring their rights, choices, independence and quality of life are always promoted. This will be delivered in the individual’s preferred way and will support them to live as independently and healthily as possible.
THE SERVICES WE PROVIDE
PERSONAL CARE
MEDICATION SUPPORT
MEAL PREPARATION
DOMESTIC TASKS
SHOPPING
WELFARE CHECKS
ATTENDING APPOINTMENTS
SITTING SERVICE AND COMPANIONSHIP
COVID-19 POLICY
It is important that we all follow the guidance given by Public Health England in the prevention of further cross contamination especially throughout our team as they interact with so many vulnerable unwell people. This is constantly changing, so please ensure you keep up to date with the advice and guidance.
In the case that the situation does escalate, we will do our best to continue to provide adequate support for you and will keep in contact with you should your service be affected.
Escalation may involve us implementing a system for service priority referred to as RAG rating (red/ amber/green)
This means that:
Only RED high priority visits will be delivered during times of extreme staff shortage.
If your visit is provided to assist with domestic services, shopping or you have family who can assist you, we may not be providing these services.
You may also receive services by male or female staff in the circumstances of reduced staff numbers.
You will be notified if your visit times must change in the circumstances of reduced members of staff.
Our commitment to keeping you safe in your own homes:
All staff members are testing regularly for COVID-19.
Staff are trained in infection control procedures.
Staff wear full PPE and continue to follow the up-to-date guidance from Public Health England.
All staff encouraged to have an annual flu vaccination.
PRIVACY NOTICE
UK-GDPR (General Data Protection Regulation)
1.0 UK-GDPR (GENERAL DATA PROTECTION REGULATION)
1.1 The UK- General Data Protection Regulation (UK-GDPR)) is a regulation alongside the Data Protection Act 2018 intended to strengthen and unify data protection for individuals within the United Kingdom.
1.2 The Regulation cover both written and computerised information and the individual’s right to see such records. It is important to note that the Regulation also cover records relating to staff and volunteers.
1.3 The Regulation also relate to visitors to our website and to the protection of their personal information.
2.0 COMMITMENT
2.1 We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which our personal information, obtained through the web site, will be dealt with.
2.2 EPIC Homecare Limited is committed to protecting and preserving the privacy of our visitors when visiting our website or communicating electronically with us. This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site.
2.3 This Internet Privacy Policy will be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
3.0 INFORMATION
3.1 Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further Services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in a way that is inconsistent with applicable privacy laws in the United Kingdom.
4.0 USE OF INFORMATION
4.1 In the operation of our website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information to be provided.
Information provided to us when our visitors communicate with us electronically for any reason.
4.2 Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
5.0 SECURITY
5.1 We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
5.2 However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from the use of our site. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
5.3 In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
6.0 USE OF COOKIES
6.1 We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and a way of monitoring single user access.
7.0 ACCESS TO INFORMATION
7.1 We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
7.2 In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
8.0 STORAGE OF INFORMATION
8.1 When we collect data from you we take reasonably necessary steps to ensure that it is stored securely on our systems and treated in accordance with this privacy policy and the requirements of UK-GDPR.
CONTACT US
For enquiries or cancellation of visits please contact the office Monday to Friday from 09.00 - 15.00.
If there is no answer, please leave a message and a member of staff will return your call.
OFFICE NUMBER: 01803 854695
MOBILE NUMBER: 07501845216